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Contact Support / Service

Please complete these forms to help us service your enquiry more accurately. To help us respond quickly to your inquiry, please ensure you provide as much information as possible.

Please note that we are only able to respond to customers residing in New Zealand. If you are not residing in New Zealand, please contact Epson in your region


28 April 2020:- Shop Online Update

Our online store is open to support you with all products that you might need during the lockdown period (though alert levels 3-1)

Following the Government's guidelines and to protect the health and wellbeing of our customers and staff all appropriate public health measures will be taken in fulfilling all orders.

Please note our team are working hard in processing all orders, however as we navigate through these challenging times, there could be some delays with shipping your order.

Thank you for your patience!


25 May 2020:- Call Centre Update

Our Call Centre remains open, 0800 237 766 however longer than usual wait times may be experienced. 

Current Call Centre operating hours are between:-

9:00am – 8:00pm (Mon to Fri)
11:00am - 8:00pm (Sat - Sun)

Epson understands the value of your business and the importance of providing the best possible support to you.

To ensure uninterrupted support, please refer to the self-help tools available on our website at

For urgent cases, please email us by accessing the online technical query form at


28 April 2020:- Service and Maintenance Requests Update
New Zealand is currently at Alert Level 3 which may limit other Epson services available to you.

If you are classified as an Essential Business and have a product in need of urgent repair, please advise the Call Centre operator - 0800 237 766.

For non-essential businesses we regrettably are unable to proceed with a service booking at this time. Please contact us to re-schedule your service request at a time the Level 3 restriction is downgraded.

Please rest assured that if your warranty should expire during this period, Epson will extend your warranty for the elapsed period during L3 restrictions and honor your warranty claim when permissible.

Thank you for your understanding and support during this unprecedented time.